How do I return my order?
You can read more about our return process here.
Can I exchange my order?
Unfortunately, we cannot administrate exchanges of items purchased online. If you want to exchange something bought online, please return the item/items and place a new order online.
Will Brexit affect me as a UK customer?
As of June 24, 2021, all orders to the United Kingdom are shipped with DDP (Delivery Duty Paid). This means that no extra costs for taxes, customs and duties will apply the customer after purchase. Please contact us at firstname.lastname@example.org if you have any issues with orders placed after June 24 2021.
Can I cancel or change my order?
You can always send us an email to email@example.com to see if you can cancel or make a change in your order. Since we try to work as fast as possible with our orders, it might already be dispatched and shipped. If that's the case, you can just return the package to us, free of charge.
Can I return my online order in one of your stores?
Yes, you are more than welcome to return your online order in any of our stores, given within the return time frame.
How do I track my order?
We will ship your order as soon as possible. When your order is shipped, you will receive a shipping confirmation via email. All of our shipments are trackable through the delivery company. All details can be found in your shipping confirmation.
When will I recieve my refund?
We aim to issue a refund as soon as we have received your parcel again in our warehouse. Therefore, please allow 10-14 days from when you sent your return until a refund has been issued.
If you still have not received a refund after 14 days, don’t hesitate to get in touch through firstname.lastname@example.org, and we will be happy to help.
I did not recieve an order confirmation; what do I do?
f you didn't receive an order confirmation and can't find it in either your inbox or spam, send us an email to email@example.com and we'll happily help you out.
I have a voucher/gift card bought in store. How do I use it online?
At the moment, we're not offering gift cards online. The voucher and/or gift card can only be used in-store.
Will I be charged with tax if I order outside the EU?
For countries outside of the EU, we ship with DDU, which means it is up to your local customs to decide the amount of tax you need to pay for your order.
Where do you ship from?
We ship all orders from our Central Warehouse, located in the south of Sweden.
What should I do if I have recieved a defective item?
If you receive an item that you think is defective or has a production error, please contact us at firstname.lastname@example.org and we will help you out.
Do you charge for uncollected packages?
No, we do not charge for uncollected parcels. However, if you cannot collect your package in time, please reach out to email@example.com, and we will be happy to find a solution for you.
Please don't hestiate to contact us through firstname.lastname@example.org or in the left bottom corner at our website for a live chat during business hours on weekdays. We aim to answer your request as soon as possible.