For customers returning items outside of the EU, the two copies of Commercial Invoices that comes with the order needs to be signed and attached with the shipment. Import duties and taxes may be charged on orders being shipped outside the EU. These charges are set by the Customs Authority of the destination country. You will be liable for paying any duties, taxes and fees upon receiving the order (apart from orderts to Norway). Please note: delivery times are not guaranteed. Delays caused by payment authorization or product availability are not taken into account. Delivery times may be slightly delayed during sale periods.
We currently ship to the following countries: Australia, Austria, Belgium, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Republic of Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Norway (tollfri), Poland, Portugal, Romania, Singapore, Slovenia, South Korea, Spain, United Kingdom, United States and Vietnam.
Free Returns
Items need to be unworn in their original condition, with all tags attached. The items need to be sent together with the Delivery Note within 14 days. For hygiene reasons, swimwear and underwear are non-returnable. To be able to return shoes they must have a clean outer sole why we recommend that you try them on a carpet surface. Sneakers must be returned in the same packaging as they arrived in (with the box and the bag). Also, we kindly ask our customers to give us feedback on the reason for the return - we are always trying to improve our products and systems. The Return Label can only be used one time. To return more items within the same order after a return has been made, the cost for the additional return must be paid by the customer. Please note that shipping fees are non-refundable if this was paid by the costumer in the first place.
Sweden - Return your order
1. Place the item/items (unworn in their original condition, with all tags attached)in the original box with the original protective packaging together with the Delivery Note.
2. Hand it in at your nearest Service Point.
3. Or visit one of our stores to return your order.
EU - Return your order
1. Place the item/items (unworn in their original condition, with all tags attached)in the original box with the original protective packaging together with the Delivery Note.
2. Hand it in at your nearest DHL Service Point.
3. Or visit one of our stores to return your order.
International/UK - Return your order
1. Place the item/items (unworn in their original condition, with all tags attached)in the original box with the original protective packaging together with the Delivery Note
2. Simply send us an e-mail at: customercare@adaysmarch.com- write "return" and your order number in the subject line, and we will get back to you as soon as possible with instructions on what to do next.
Refunds
As soon as we have received your return – we will make the refund. Please note that it can take up to 10 business days for the money to arrive into your bank account depending on chosen payment method.
Exchanges
Unfortunately we cannot administrate exchanges of items purchased online. If you want to make an exchange, please return the item/items and place a new order online.
Defective Items
If you receive an item that you think is defected or has a production error, please contact us at customercare@adaysmarch.com and we will help you out.
Shipping Delays
We are handling all orders as fast as possible. Please note that orders are being processed during business hours.
Uncollected Packages
We reserve the right to charge the costumer for the cost of shipping fees for uncollected packages. The amount will be deducted from the order upon the return of the order handled by us.
Questions?
Do not hesitate to contact us at customercare@adaysmarch.com if you have any questions. We are happy to help.